RI: 401-438-1500  CA: 213-612-0622  FL: 407-248-1142

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LaserStar

Technical Service Center

LaserStar Technical Service Department

Technical Service and Support

LaserStar Technologies' Technical Support team is dedicated first and foremost to providing best in class customer support and service to meet the needs of our clients. This will be achieved by continuous communication and transparency both internally and externally between management, employees, customers and potential customers, as well as ongoing improvement of processes, training, systems, and technology.

Highly-trained LaserStar technicians are available by phone, email or in person and can assist you in troubleshooting, repairing and/or maintaining your LaserStar laser system.
If you haven’t already, please be sure to register on the Owners Section of our website. This will give you access to operation and service manuals, marketing materials, and other items to help make ownership of your LaserStar system a better experience. Click here now to register.

For your convenience, we have also created a Maintenance Video section on LaserStarTV. LaserStarTV is LaserStar Video Headquarters. The Maintenance Section was created to better serve our customers and contains convenient do-it-yourself videos to help you in performing general maintenance on your laser machine. These videos are available to you at all times to help with the ease of maintaining your laser system. Click here now to access this section, and bookmark the URL for future use. These videos are only available to LaserStar customers and access is password protected. Please contact us, if you have not been given the current password.

If you need our assistance with your technical support issue, please do not hesitate to contact us at either the phone number or email below. If you require technical support outside of our regular business hours, please leave a voice message or send an email. One of our technicians will return your call by close of business on the following business day.

Customer Support

Business Hours: Monday - Friday, 8:00 am - 8 pm EST
Tel: (1) 401-431-4554
Email: service@laserstar.net




"The laser welder from LaserStar is a wonderfully engineered piece of equipment, that has enabled us to do jobs we could not tackle before. Most importantly, the backup and customer support is excellent."

Larry Burland
Burland Jewelry Center, Inc
Phoenix, AZ

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Developer Tools

Database Activity Performance Tracking Cache Storage Session Storage
0.7410251 seconds
# Seconds Since First Hit Trace Command Type Command Text Parameters Execution Time
1. 0 DBInterface.GetDataT show Text SELECT formID FROM FB_PageKeyMap WHERE PageKey = '/about/service-center/default.aspx'; - 0
2. 0.0167062 DBInterface.GetDataT show Text SELECT * FROM FB_Input WHERE formID = 0 ORDER BY sequence; - 0.0009427
3. 0.0323658 SqlBASE.GetDataTable show Text SELECT TOP(1) HTMLArticles.ID AS ArticleID, HTMLContent.ID, PageTitle, PageMetaDesc, PageMetaKwords, show - 0.0156596
4. 0.0636137 SqlBASE.GetDataTable show Text SELECT TOP(1) HTMLArticles.ID AS ArticleID, HTMLContent.ID, PageTitle, PageMetaDesc, PageMetaKwords, show - 0
5. 0.0954613 SqlBASE.GetDataTable show Text SELECT HTMLContent.PageKey, HTMLContent.PageHeading, HTMLContent.PageContent, HTMLContent.NumLatestA show - 0.0162241
6. 0.0954613 SqlBASE.GetDataTable show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Sidebar Quick Link show - 0
7. 0.0954613 SqlBASE.GetDataTable show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Sidebar Block 1' - 0
8. 0.0954613 DBInterface.GetDataT show StoredProcedure LanguagePageCheck @PageUrl=/about/service-center/default.aspx
 0
9. 0.1114121 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header Social Link show - 0
10. 0.1267414 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header Social Link show - 0
11. 0.1580594 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Custom Footer Link show - 0.0153016
12. 0.1580594 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Custom Footer Link show - 0
13. 0.1580594 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Custom Footer Link show - 0
14. 0.1580594 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Custom Footer Link show - 0
15. 0.1580594 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Custom Footer Link show - 0
16. 0.1736315 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Footer Location 1' - 0.0155721
17. 0.1736315 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Footer Location 2' - 0
18. 0.1736315 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Footer Location 3' - 0
19. 0.1736315 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Footer Location 4' - 0
20. 0.1736315 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Footer Location 5' - 0
21. 0.1736315 DBInterface.GetDataT show Text SELECT ID FROM HTMLMiscContent_Proposed WHERE SiteID = 1 AND ContentKey = 'Footer Location 5' - 0
22. 0.1736315 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Footer Location 6' - 0
23. 0.1736315 DBInterface.GetDataT show Text SELECT ID FROM HTMLMiscContent_Proposed WHERE SiteID = 1 AND ContentKey = 'Footer Location 6' - 0
24. 0.2054806 SqlBASE.GetDataTable show Text WITH CatPath (ParentContentID, ContentID, Iteration) AS ( SELECT HTMLContent_XREF.ParentContentID, H show - 0.0318491
25. 0.2211548 SqlBASE.GetDataTable show Text SELECT ID, PageKey, PageTitle, PageHeading, MenuText, IsMenuItem, CASE WHEN ID = 557 THEN 1 WHEN I show - 0.0156742
26. 0.2211548 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header Phone Numbe show - 0
27. 0.2211548 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header Phone Numbe show - 0
28. 0.2211548 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header Phone Numbe show - 0
29. 0.2367615 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header Phone Numbe show - 0.0156067
30. 0.2367615 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header Phone Numbe show - 0
31. 0.2367615 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header Phone Numbe show - 0
32. 0.2367615 SqlBASE.GetDataTable show Text SELECT HTMLHeaderLinks.LinkText, HTMLContent.PageHeading, HTMLContent.PageKey FROM dbo.HTMLHeaderLin show SiteID=1
 0
33. 0.2367615 SqlBASE.GetDataTable show Text SELECT HTMLHeaderLinks.LinkText, HTMLContent.PageHeading, HTMLContent.PageKey FROM dbo.HTMLHeaderLin show SiteID=1
 0
34. 0.2367615 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header - Custom Li show - 0
35. 0.2525329 DBInterface.GetDataT show Text SELECT TOP(1) ID, Content FROM HTMLMiscContent WHERE SiteID = 1 AND ContentKey = 'Header - Custom Li show - 0
36. 0.2525329 DBInterface.GetDataT show StoredProcedure [dbo].[DefaultSearchAttributeGetByUserID] @g_UserID =05c9018f-041c-4b61-9ac1-9697d58d9590
 0
37. 0.2686429 DBInterface.get_oSQL show StoredProcedure [dbo].[VirtualSitePropertiesLoadBySiteID] @SiteID=1
 0
38. 0.2843 DBInterface.GetDataT show StoredProcedure [dbo].[VideoMenu_Load] - 0
39. 0.4570589 DBInterface.GetDataT show StoredProcedure [dbo].[Menu_Load] SiteID=1
MenuOnly=1
 0.1727589
40. 0.4570589 SqlBASE.GetDataTable show Text SELECT TOP(1) HTMLArticles.ID AS ArticleID, HTMLContent.ID, PageTitle, PageMetaDesc, PageMetaKwords, show - 0
41. 0.5039664 SqlBASE.GetDataTable show Text SELECT TOP(1) HTMLArticles.ID AS ArticleID, HTMLContent.ID, PageTitle, PageMetaDesc, PageMetaKwords, show - 0
42. 0.7097495 DBInterface.GetDataT show StoredProcedure [dbo].[Menu_Load] SiteID=1
MenuOnly=True
StartingID=413
OwnersMenu=False
 0.1889765
Total DB Execution Time 0.4885655
Cache Key Cache Value
__AppStartPage__~/_appstart.vbhtml ~/_appstart.vbhtml
Intelligencia.UrlRewriter.Configuration.RewriterConfiguration, Intelligencia.UrlRewriter, Version=2.0.0.6, Culture=neutral, PublicKeyToken=0573f3650687980d Intelligencia.UrlRewriter.Configuration.RewriterConfiguration
__AppStartPage__~/_appstart.cshtml ~/_appstart.cshtml
VirtualCatalogInfo-laserstardev.braveriversolutions.com
LeftMenu
  • Owners Group Account (ES)
  • Laser Products
  • Industries
  • Education & Training
  • About Us
  • LaserStarTV
    • HTMLMiscContent_1_'Custom Footer Links','Footer Social Links','Footer Contact Info','Header Phone Number'
    TopMenu
  • Owners Group Account (ES)
  • Laser Products
  • Industries
  • Education & Training
  • About Us
  • LaserStarTV
    • CategoryMenu
    VirtualSiteProperties-laserstardev.braveriversolutions.com E_Com_Web_App.BRS.CMS.VirtualSiteProperties
    Session Key Session Value
    UserId 05c9018f-041c-4b61-9ac1-9697d58d9590
    IsDynamicallyGeneratedUserId True
    AdminLastSitePage /about/service-center/default.aspx
    AdminLastPage /GetContent.aspx?PageKey=%2fabout%2fservice-center%2fdefault.aspx&unq=5/17/2024 1:52:03 AM
    ForGrid True
    OrderNumber
    Section Execution Time
    DBInterface.vb 0
    SqlBase.vb 0.1409499
    DeveloperTools.ascx 0.0156145
    Load Time:0.7410251s  |  Database Hits: 42